Monday – Friday, 8AM to 4PM EST
DIRECT TO THE SOURCE:
SPDI offers a level of technical support far beyond
mere customer service. As a buyer, you have direct
access to our lead product developers. In comparison,
many of our competitors would have you speak to
a representative whose only familiarity with UV
is from reading a training manual!
As a valued SPDI customer, you deal directly with
the engineers that have developed next-generation technology
for printers at home in the U.S and worldwide.
QUICK RESPONSE TIME:
SPDI’s Technical staff is available Monday through
Friday from 8am to 4pm EST. Our team is locked-n-loaded
and ready to answer your questions. We support products
here in the United States. No need to contact an overseas
office or wait 24 hours for assistance.
Guaranteed Same Day Call Return. When you call during
business hours we will do our best to assist you at
that time. If for some reason we are not available
to assist you, we will return your call that same day.
EXPERIENCE THAT MATTERS:
SPDI technical support team members have earned their
stripes and learned their craft where it matters- on
the floors of printing plants similar to yours. Our
entire support team has a full and complete understanding
of entire printing systems, not just individual components.
DO YOU REALLY NEED THAT NEW SYSTEM…OR IS IT
JUST A PART?!
Yes, sometimes you do need to upgrade your equipment.
Quite often however, the problem simply lies with a
faulty component. How would you know? Our experience
tells you! SPDI’s knowledge of every facet of
your system enables us to identify the exact problem – saving
you time and money.
SPDI is the only UV developer to provide installation
and integration services. The advantage is that you
do not have to utilize and outside service – we
do it all for you.
"SPDI has to be the only vendor that I buy supplies
from that I can actually talk to about other issues.
Makes you guys tops on my supplier list. Thanks for
all the quick response times on deliveries and keep
up the good work!"
Berry Plastics / Venture Packaging
" I am responsible for ordering and receiving parts at
Solo Cup in Ada , OK . A large part of my day is spent
on the phone chasing and requesting price on parts.
I talk to hundreds of people in a month. Reaching one
voice that is pleasant and truthful is a benefit in
this business, and I spoke with two from your company.
Please recognize their God given talent for dealing
with people. This can only be positive for the company
and certainly reflects only good for the people. That
they work with and for. Thank you SPDI for making my
Solo Cup, Co.