Customer Support

1-800-977-7292
Monday – Friday, 8AM to 4PM EST

DIRECT TO THE SOURCE:

SPDI offers a level of technical support far beyond mere customer service. As a buyer, you have direct access to our lead product developers. In comparison, many of our competitors would have you speak to a representative whose only familiarity with UV products is from reading a training manual!

As a valued SPDI customer, you deal directly with the engineers that have developed next-generation technology for printers at home in the U.S and worldwide.

QUICK RESPONSE TIME:

SPDI’s Technical staff is available Monday through Friday from 8am to 4pm EST. Our team is locked-n-loaded and ready to answer your questions. We support products here in the United States. No need to contact an overseas office or wait 24 hours for assistance.

Guaranteed Same Day Call Return. When you call during business hours we will do our best to assist you at that time. If for some reason we are not available to assist you, we will return your call that same day.

EXPERIENCE THAT MATTERS:

SPDI technical support team members have earned their stripes and learned their craft where it matters- on the floors of printing plants similar to yours. Our entire support team has a full and complete understanding of entire printing systems, not just individual components.

DO YOU REALLY NEED THAT NEW SYSTEM…OR IS IT JUST A PART?!

Yes, sometimes you do need to upgrade your equipment. Quite often however, the problem simply lies with a faulty component. How would you know? Our experience tells you! SPDI’s knowledge of every facet of your system enables us to identify the exact problem – saving you time and money.

TURNKEY SERVICE:

SPDI is the only UV developer to provide installation and integration services. The advantage is that you do not have to utilize and outside service – we do it all for you.

"SPDI has to be the only vendor that I buy supplies from that I can actually talk to about other issues. Makes you guys tops on my supplier list. Thanks for all the quick response times on deliveries and keep up the good work!"

Maintenance Supervisor
Berry Plastics / Venture Packaging

" I am responsible for ordering and receiving parts at Solo Cup in Ada , OK . A large part of my day is spent on the phone chasing and requesting price on parts. I talk to hundreds of people in a month. Reaching one voice that is pleasant and truthful is a benefit in this business, and I spoke with two from your company. Please recognize their God given talent for dealing with people. This can only be positive for the company and certainly reflects only good for the people. That they work with and for. Thank you SPDI for making my day!"

Purchasing Manager
Solo Cup, Co.